Pets are allowed and can stay free of charge when as part of a direct booking. If bringing a dog, please notify us by phone or email immediately after booking. Failure to notify us of a pet visiting could result in the cancellation of your booking and a full charge for your visit being made. You are responsible for the behaviour of your pet and if disruption is caused to other guests, you may be asked to leave. There will be no refund and the full amount of your visit will be payable.

Parking for all guests is available on site and is free of charge. However we accept not liability for any damage caused to your vehicle while at Orchard Lodge.

Vegetarian, Vegan, Dairy free and Gluten free breakfasts are available on request.

Wireless internet is available and is free of charge.

Please let us know your approximate arrival time.

Should damage be caused to the property, charges will be made for repairs to return the room to a serviceable condition. 

Terms & Conditions of Trade

Reservations & Confirmations

All accommodation reservations must be confirmed at time of booking by either providing a valid credit/debit card, non-refundable deposit or full pre-payment. By issuing the card details the booker is giving Orchard Lodge permission to take payment from the card, if a reservation is cancelled or if an account is left unpaid according to the agreed terms of the booking. Orchard Lodge does not hold provisional bookings. Once a reservation has been confirmed, where possible Orchard Lodge will confirm the reservation back in writing via letter, email or other suitable method.

Bedroom Rates

All rates quoted at time are subject to availability, seasons & time of year, Orchard Lodge has the right to change and/or amend rates as we see fit. Rates will be subject to annual increase and local events.

Check In

Check in is from 3.00pm until 7.30pm on the day of arrival. With regard to group bookings it is the responsibility of the booker to inform all of their guests of the Check in and Check-out time. Other check in times can be made by arrangement.

Check out

We ask that guests vacate their room by 10.30am on the day of departure.

Cash Back

Orchard Lodge does not offer a cash back facility with any credit or debit cards.

Cancellation by Guest

A non refundable deposit equal to the first nights stay is required for each room booked. Full booking balance can be paid on departure.

If the booking is cancelled then a charge equal to the full booking amount will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. 

Therefore it is important that you ask/read at the time of booking the deposit/cancellation rules, which on most occasions will be communicated via a confirmation in writing via letter, email or other suitable method.

Cancellation Insurance

We highly recommend a holiday cancellation insurance policy, which covers cancellation through illness, accidents etc.

Cancellation by Orchard Lodge 

Orchard Lodge has the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an “Act of God”, war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.

Cheques

Payment by cheque is accepted only by prior arrangement.

Credit Card

Orchard Lodge accepts most major valid credit cards, such as Mastercard & Visa (this is not an exhaustive list, if in doubt please do contact us). The card must not expire before the arrival date.

CCTV

In the public areas of Orchard Lodge CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Orchard Lodge and security for all its Clients and staff.

Data Protection Policy

Orchard Lodge is committed to protecting (i) the privacy of its customers; and (ii) the confidentiality of the information provided to it by customers. Your personal details will not be sold on or passed on to third parties.

Terms Are Before Commission

Unless otherwise indicated in writing all rates and prices are before commission.

Relaxation Of Terms & Conditions

Orchard Lodge may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.

Complaints

We attempt to deal with complaints as speedily as possible; complaints must be addressed to a member of staff immediately.

Recompense

Any recompense given and accepted at the time of departure or earlier is accepted by the guest and made by Orchard Lodge as full and final settlement of all matters declared or not up to the point of recompense. Any recompense given and accepted after departure at any time after this event is accepted by the guest and made by Orchard Lodge as full and final settlement of all matters declared or not up to the point of recompense. Your statutory rights are unaffected.

Smoking and E-Cigarettes

Whilst smokers are welcome there is a no smoking and No E-Cigarettes policy throughout Orchard Lodge. You must not smoke in Orchard Lodge or interfere with our fire detection system. If you do so, we will terminate your Booking without refund and reserve the right to require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage to Orchard Lodge including costs for specialist cleaning (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount (starting from £150) to the payment card used in your Booking, or failing that cash on departure. We will send you (at the address on the Booking) a breakdown of these charges within 20 working days. We may refuse to accept bookings from you in future. Orchard Lodge also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred. Smoking is only allowed in some of the open air areas. 

Damage

The Client shall be responsible to Orchard Lodge for any damage caused to the allocated rooms or the furnishings, utensils and equipment therein or to the Guest house generally by any act, default or neglect of the Client or any sub-contractor, employee or guest of the Client and shall pay to Orchard Lodge on demand the amount required to make good or remedy any such damage. If you do so, we will terminate your Booking without refund and reserve the right to require you to leave immediately. You authorise us to charge you any costs we incur if you cause damage at Orchard Lodge including costs for specialist cleaning, repair and renewal, the cost of the room for any time period it is unusable and any other inconvenience caused. We may refuse to accept bookings from you in future. Orchard Lodge also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.

Etiquette

Orchard Lodge reserves the right to judge acceptable levels of noise or behaviour of the Client, its guests, representatives or contractors (including, but not limited to, persons engaged by the Client to provide entertainment or other services). The Client must ensure compliance with the owners direction as to noise or behaviour. We may refuse to accept bookings from you in future. Orchard Lodge also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.